- Returns & Replacements
Returns & Replacements
Your Satisfaction is Important to us
At ErgoStyles.com, we strive to help you locate the best deals and bargains for your office furnishing needs. We also try to make sure that as our customer, you are indeed 100% satisfied with what you purchased on the site. Should there be an instance where the product your received is something you find you just don't like, or it does not work for your needs, our knowledgeable customer service crew is simply one phone call away, and our staff will help you complete our site’s easy return policy. ErgoStyle’s mission is to give you the best value when it comes to top caliber brands as well as products that are ergonomically sound. Get the best ergonomic office furniture at amazing prices with ErgoStyles.com today!
- Return Policy
- Damaged and Defective Good Policy
- Order Cancellation
- Request Items on Backorder
- Exchange Policy
Since ErgoStyles works with many different manufacturers and sells a wide variety of products, we strongly encourage that you refer to the product warranty as well as the return information tab that can be found on each product page. All the information you require will be found within each informational tab.
If you are looking to return a product that is still in nearly-new condition, which is complete with its original packaging intact (and, where applicable, item has not been used, installed, or modified), you may return the item to us, at cost to you, within a month (30 days) of your receipt of the item. Should there be any additional fees, due to any minimum order fees or international shipping, please be informed that these are non-refundable. Clients who order our items online are responsible for any information entered and their product selections. Customers who chose to order items by phone should and must review their order receipt for accuracy or discrepancies within 24 hours.
ErgoStyles issues credit only upon evidence of return shipping, and after the assessment of the product, minus any applicable fees for restocking, costs for return shipping, and other costs that may be have been included in the product price, like Free Shipping. If replacing for alternative item of similar or larger value, ErgoStyles will cut the restocking fee by 5%, if a product from the same manufacturer of same or larger value is purchased.
Items that were made-to-order, modified, assembled, or excluded as valid for return by the manufacturers of such products however, cannot be returned.
Returns with Restocking Fees
If you return a product, then a minimal restocking fee will be taken from the refund. Restocking fees vary with each manufacturer, so please consult the product page to check a specific manufacturer's return policy. You can also check our list of manufacturers who accept returns.
Non-Returnable and Custom-made products
ErgoStyles sells items that are built-to-order, or custom-made, by some manufacturers. These items are non-returnable and non-cancellable once the order has been placed. Please consult the product page to check for a specific manufacturer's return policy. You can also choose to check out our list of manufacturers to see who does not accept returns.
1. Complete the form that can be found on our Contact Page. Include in this the original order number, the item(s) you want to return, and your contact information. Another option is you can email us with this exact same information at firstname.lastname@example.org
2. We will reply with directions on how to return the product.
Essential Information and Do(s) & Don't(s) for Returning or Exchanging Items
Returns or exchanges WILL NOT be considered or accepted if these are without a Returns Authorization Number. To obtain a return authorization number, please email us.
Unapproved disposed goods WILL NOT be refunded.
Packaging of the Return:
Make sure that you package products and items for return with the original packaging materials, as well as the accessories it came with, inside the original box. Use the product return label, and don’t forget to write the Returns Authorization Number exactly as instructed by ErgoStyles. The returned item must be in a like-new condition, and in order to do this, please DO NOT write on the box. Improper labeling can and may cause the denial of your product return and/or exacting of excess fees from the manufacturer.
Shipping and Insurance of Return Item:
Ship the item to the address elected by ErgoStyles using your choice of carrier or the one we recommend. Always insure your packaged item against loss or damage. Returns that arrive to us damaged, those that are lost, will not be refunded or replaced by ErgoStyles.
Should it happen that a returned item becomes damaged while in transit to its return destination, ErgoStyles will let the customer know via email that the said return item arrived damaged, and will hold the item for up to 1 month (30 days). It is then the customer's duty to file a claim with the carrier that handled their return, and to instruct ErgoStyles with the instructions for what to do with the damaged item. If ErgoStyles Does not receive any notification, or response, from the customer within the said period of time (30 days), the returned item will then either be donated or discarded.
Make sure that you only use shipping carriers that provide tracking numbers for your returns. Keep these tracking numbers for records, and email this to us at email@example.com. This is to allow us to check on the progress of your returns. Should the returned item finally be received, our team will verify it for all original contents, accessories, and packaging. Our team will then try to confirm that the returned product free of any damage. Only when the verification process is complete will the refund process begin. Customers will get their refund in the same way by which the product was purchased.
Regardless of where the item was shipped, all returns must be sent to the address called for by our manufacturers. Returns that are sent to an unauthorized address, or those that arrive without a Return Authorization, will be rejected.
Unless the exchange or return is because of an error on our part, ErgoStyles cannot recompense shipping and handling. We will however issue credit to the PayPal account or credit card utilized for the original purchase. Take note that shipping charges cannot be refunded. Customer pays for return shipping.
Please do not appeal for a chargeback from your credit card company while the return process is undergoing. Should you submit a chargeback, ErgoStyles cannot credit your return until such a chargeback mediation process be finalized. Please note that chargeback procedures are time consuming, and as such, could take your credit card company between 3 and 6 months to process.
Items Not Eligible For Return
Because of the nature of some order types, standard return policies will not apply. Please review:
- Custom orders (i.e. items that are built-to-order, or any product marked non-returnable on the item page of the Website).
- Items that are made by companies in our list of manufacturers who do not allow returns. This may include: any item that cannot be resold or not in resalable condition; any item that has been altered, assembled or installed (those with cut or clipped wires, etc.) in anyway.
- Any item that does not have a Return Authorization Number issued by ErgoStyles.
- Any item that is returned without its original box, and without sufficient packaging materials, and/or accessories. Bulk orders that consist of 10 pieces or more of the same product, or those that have a dollar value bigger than $2,500.
- When ordering bigger quantities, we highly recommend a sample order.
Damaged & Defective Goods Policy
ErgoStyles will exchange any items delivered to customers if these are defective or damaged goods at no additional cost. Should a return be desired in place of a replacement, our "Standard Return Policy" applies, and as such, please note that a restocking fee may be subtracted from the credit.
Small Parcel Deliveries- UPS and Fedex Ground
For smaller FedEx or UPS Ground deliveries that suffer from damage while in transit, please get in touch with our customer service team as soon as possible at (800) 592-8250 or get in touch with us via our Contact Page, instead of not accepting the item. If these damages are stated within 7 days (for Fed-Ex or UPS Ground deliveries), ErgoStyles can file a claim on your behalf, which can work to swiftly resolve the problem. Please note that refunds or replacements can or may be denied, should the customer fail to let ErgoStyles know of any damaged or defective merchandise within the allotted seven (7) business days of receipt.
It is imperative you email us with information regarding the damaged merchandise. Please do not attempt to file a claim with the carrier on your own. Email us at firstname.lastname@example.org, or contact us via our Contact Page with your:
1. Invoice Number
2. Product Model Number & Description of Damage (attached images of the damages in the email will help for quicker turnaround)
3. Your name, email address, and contact number
Keep the damaged item safe, and keep all of the original packaging intact. This is because in some instances, our shipping carriers might send a person out to check on the damage.
Large Package & Pallet Deliveries- Freight Truck, White Glove Delivery
When products are shipped via freight (White Glove, L.T.L., or any other common freight carrier delivery service), it is the buyer’s obligation to check and inspect the items during the time of delivery. Please take note of any damage found on the delivery’s bill of lading, or on the delivery receipt, when you are signing for the delivery. Those who sign for these deliveries, and do not write "damaged" on the delivery receipt or the billing of lading, will assume responsibility should the merchandise be damaged.
Should the package appear to be a little damaged, always make it a point to write "damaged package" when signing for such a delivery. Should the package appear to be heavily damaged, you have the right to refuse the delivery. The damaged package will then be coursed back to us, and we will have a new replacement delivered to you. When you decide to refuse the delivery, make sure that you notify us immediately. This is so ErgoStyles can expect the return shipment.
A delivery receipt or bill of lading is considered a liability release by and for the freight company delivering, unless the damage to the package is notated on these when signed for on delivery. Writing "damaged" on the delivery receipt or bill of lading, makes sure that these freight companies will be held responsible for the delivered damaged product.
If the delivery has been accepted, and you discover that parts are damaged or missing, please let us know right away. We will send you the replacement parts as soon as possible, free of charge. Since majority of freight carriers only allow us to file freight claims within 48 hours of delivery, it is imperative you inform us right away of any damages or missing parts. In the event that we cannot replace the parts, we will inform the carrier to pick up the item and ErgoStyles will have a replacement delivered. Make sure that all returned items need to be in their original packaging, and should come with all its original accessories.
Should you choose to not want a replacement unit or parts, the product can be returned to ErgoStyles governed by our standard return policy. If an item arrives damaged, or an error was made on our part, and the situation cannot be remedied with either replacement parts or a full replacement, we will shoulder the cost of returning the item to us.
Order Cancellation Request
ErgoStyles makes it a point that we ship as swiftly as possible, and will make every attempt to get your order to you. However, a lot of our items ship direct from our partner manufacturers to you.
Should you decide that you would like to cancel your order, and it is shipped from the manufacturer, just get in touch with one of our customer service representatives at (800) 592-8250, or you can email us at email@example.com. You can also reach us via our Contact Page. We will then submit a request to the item’s manufacturer for your order cancellation. You will receive an email confirming receipt of your request for a cancellation, which will be followed by another email which will either confirm the cancellation, or inform you that the cancellation did not push through. For confirmation of your cancellation, please allow up to 72 hours.
Please note that some products may have already been shipped from a manufacturer, and as such, should be on the way to the distributor for shipment to you. In these cases, cancellation fees will apply.
If ErgoStyles is unable to cancel your order, and these have already been shipped, please do not refuse the package. This could end up with cancellation fees being assessed. Should you like to return the product, you will be required to follow our "30 Day Return Policy". For return instructions, please email Customer Support.
When an order has been shipped, cancellation, rerouting or redirecting is not allowed. Do not reject the delivery of non-damaged items since this will only result in added handling charges by both the manufacturer and the shipping carrier. Refusal of a delivery may also end in the loss of your package, and may negate any possibility of your getting a refund. Also, you may be charged for roundtrip shipping costs.
Custom made or built-to-order products cannot be cancelled.
Items on Backorder
When cancelling an order due to backorder, we suggest you call our customer service department first. This is to verify the correctness of the date before coming to a final decision. There are instances when a manufacturer states items are backordered, but they find that these have already shipped, or are shipping out the following day.
If a product is really unobtainable for an extended period, ErgoStyles sincerely apologizes for any delay. Please recognize that we work with more than 200 suppliers, and are oftentimes at their mercy to give up-to-date information on stock availability. We are continuously influencing and encouraging our partner manufacturers to improve the levels of their inventory and technologies, in order to provide our customers with a more efficient service.
Please allow that, because of the time sensitivity of a cancellation request, emailing or leave voice messages about your purpose may slow the process down. It is imperative you talk to a customer service representative directly at (800) 592-8250 or chat with one on our LIVE CHAT feature.
Should you opt to exchange a product which is in “like-new” condition, complete with its original packaging, this can be done within 30 days of receipt of such a product.
Exchanges with Reduced Restocking Fees
A number of manufacturers ask for a restocking fee. Please check the product page to read a specific manufacturer's policy on returns, or check out our list of manufacturers that do not charge a restocking fee. ErgoStyles will lessen the restocking fee by 5% if a product from the same manufacturer of same or bigger value is bought. If the product was one of the items on our free shipping promotion, initial shipping and handling costs will be subtracted from the refund as well.
ErgoStyles sells items from a number of manufacturers that are for personal use, built-to-order or custom made. These products may not be exchanged. Please consult the product page to see a specific manufacturer's policy on returns, or check out our list of manufacturers who do not permit returns.